Products must be returned in pristine condition, carefully packaged in their original state, with all of their accessories (e.g. CD-ROM, cables, user guides, etc.), original inner and outer packaging and without any modifications to their reference and serial numbers. They must have their labels intact, along with any stamps or marks required for resale. Products must be returned to the address we may provide specifically upon a return request. Returned goods are advised to be posted by recorded delivery service, considering freight insurance proportional to the value of goods. If a product is returned without prior written authorisation from us, it will be automatically rejected at our premises.The end-user customer has the right to cancel and return the order no longer than 14 days from the time of delivery, and it should be noted that unless the order is dead on arrival, customer takes the responsibility of return expenses, subject to being in perfect A1 condition, please note that it does not mean a trial period and hence return due to change of mind would be rejected if the goods deemed as used, mounted ot installed. Business orders might be cancellable once the order is being dispatched, subject to a restocking fee.

The item will not qualify for an unopened box exchange or refund if the seal plastic has been broken or tampered with in any way.

When the product is consumable (e.g. toner, projector lamps) or is coming with consumables (e.g printers, projectors) a return for change of mind would be acceptable only if the product has not been used in any way. Software are non-returnable products, where the items come with an operating system (e.g. Laptops), a return for change of mind would be acceptable only if the seal has not been broken and unit has not been switched on.

We aim to handle all the return and refund processes in the least possible time, in rare cases depending on the nature of the issue and volume of the enquiries, please also note it may take up to 30 days for a refund to get fully processed.

Claims Procedure with Regards to Defective Goods

Customer must notify us of any claim in respect of any of the Goods alleged to be faulty by e-mail within 14 Working days where :

- A product has a manufacturing fault or a part is missing or there is some other problem totally attribute to the manufacturer.

- A product has been damaged by the Seller or in delivery of the product, in this case the notification must be made within 48 hours of receiving goods.

- In addition, where it is alleged by the Buyer that any of the Goods are defective due to physical damage occasioned to them, the buyer shall sign for the delivery as ‘’received damaged’’ and notify the Seller within maximum two working days. If by reason of the failure of the Buyer to give any such notice, the Seller is prevented from successfully claiming against the carrier for such damage, the Buyer shall be liable to pay for the goods as though no such damage occurred.

- Where the buyer could not have discovered the failure within the time limits, then the Buyer must notify the Seller within a reasonable time of the discovery of the potential claim.

Manufacturer warranties

Defective or faulty products must be reported directly to us at the very first stage. Depending on manufacturer policies we may advise the customer to seek assistance from the manufacturer technical support prior to a replacement / refund. Please note that if damages recognised as induced by the end customer (e.g. bent pins on motherboards), a return may be either rejected, shipped back at the customer’s expense, or subject to a chargeable repair. Please note we authorise a return request with return Merchandise Authorisation (RMA) and the address where goods should be send to. Please note RMA numbers must be clearly visible on the outer packaging.

IMPORTANT: Returned products will not be accepted at the ABALCHEMY registered office.

ABALCHEMY LTD, Registered Company in England and Wales (No. 9655558), VAT Registration Number: GB 241787588

Registered Office: C115 Trident Business Centre, 89 Bickersteth Road, SW17 9SH, London